Terms & Conditions

Terms & Conditions

Order Confirmation. On receipt of your order we will issue you an email titled Dickens House Wine Emporium - Order Confirmation. This will state clearly the items you have ordered and prices. This email will clearly indicate if any item is currently out of stock and when it is due to arrive with us.

Pricing Policy. All prices and product range may be subject to change without notice.
Vintages.   Whilst we endevour to keep to the vintage as advertised, sometimes these will have run out before we can change the website details.   If this happens we will offer the next best vintage.
Guarantee. All our products are supplied with twelve months guarantee against faulty workmanship.
Liability Cancellation. You may for a short period be able to cancel an order placed, however if you have already received an email confirming despatch of your order then you will have to return the unwanted items at your expense following the guidelines below.
Shipping & Returns. If for any reason you are dissatisfied with your order, you may return any item, for a full refund within 14 days of purchase. You must notify us within 7 days of receiving your order if you intend to do this. You will need to return the item at your own expense, securely packaged.
Faulty Goods. If a product arrives faulty (i.e. cork, or damaged bottle) we will replace the item or if you prefer offer a full refund or nearest alternative. This guarantee does not cover items misused or abused. In case of faulty goods please email us at returns@dickenshousewine.co.uk. We will issue a returns number which must be quoted on the outside of the packaging and you will be asked to securely package the item and return it to us. On receipt of the goods we will inspect them and contact you immediately to confirm the next course of action required.
All purchases must be paid for at time of purchase. All shipping costs will be included in your confirmation of order email. Dickens House Wine Emporium reserves the right to withhold shipments in the event that the customer fails to comply with agreed upon terms of sale. We can only ship to a confirmed cardholder delivery address. 

Deliveries are made to UK mainland only and are charged at a flat rate of £12.50.

We can offer free delivery, within 3 working days, within an 8 mile radius of ME1 on orders over £20.00.

You must be aged 18 or over to order.  By ordering from this web site shop, you agree that you are 18 or over and that you are ordering from within the UK. 
When using this web site, you are also confirming that you have read and understood our Privacy Policy & Cookies information. 


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